IT Assistant Software is composed of Inventory Management, Problem and Fault Tracking Systems and Contract Management modules. With its user friendly forms and secure infrastructure, IT Assistant makes life easy for IT departments.
- IMS (Inventory Management System): With its wide range of reporting capabilities, Inventory Management is made easy for IT departments
- PTS (Problem Tracking System): Any IT assistant needs or technical problems are sent to IT department by the users with our web-based application, problems are automatically re-directed to the responsible IT staff and the staff is alarmed by an e-mail. All IT based problems are stored in a database and later solutions for similar problems may be searched.
- FTS (Fault Tracking System): Any faulty hardware may be tracked with the software. With its wide range of reports fixing periods and costs for hardware may be listed.
- CMS (Contract Management System): Support contracts, warranty end periods for any hardware or software poduct may be tracked with the software
Clients should have a browser and a server computer with ms sql server installed should be ready.